Chalkboard Pulls - Responsible Purchasing Policy

1. Scope
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This policy applies to purchases of Items in Chalkboard Pulls. Chalkboard Showdowns and Social Sports Picks products run under separate terms and are not covered by the Chalkboard Responsible Play Policy. However, if you have already self-excluded under that policy, that exclusion will also restrict your access to Pulls.
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2. Self-exclusion
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Open Customer Support in your profile, select "Send us a message," then "Self Exclusion," and follow the prompts to submit a ticket. Tell us how long you want the exclusion to last. You can also reach us at [email protected].

We apply the exclusion once we have verified the request came from you and confirm its scope and end date in writing. Self-exclusions are subject to a 7-day minimum duration. You cannot shorten it or lift it early.
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During the exclusion:

Your Inventory

A Collectible allocated to your Inventory carries a 48-hour Election Period, after which a Time-Based Buyback credits its FMV to your Wallet. We let that run rather than freezing it, because Buyback Credit can be withdrawn and a Collectible in Inventory cannot.
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If you want a Collectible shipped instead, request a Shipment before the exclusion takes effect and tell us when you contact us. We will complete any Shipment you have already requested.
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Closing your Account

You can ask us to close your Account permanently. Any Collectible then in your Binder is handled as a Buyback and its FMV credited to your Wallet as Buyback Credit, which you should withdraw before or shortly after closure. We do not reopen closed Accounts.
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An Account under an active self-exclusion is not treated as inactive on the basis of the exclusion itself, and we do not forfeit Buyback Credit for inactivity our own restriction caused.
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3. Requests about another person
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If you are concerned about someone else's purchasing, email us with the subject line THIRD-PARTY REQUEST TO LIMIT PLAY and include the name or username of the person and the limits you are seeking. We will respond with any documentation we need.
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These requests are enforceable only under the laws of certain states. Where we are not required to act, we will consider the request but are not obligated to grant it. We cannot discuss another person's Account with you.
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4. Restrictions we apply
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Chalkboard reserves the right, at its sole discretion, to restrict or close an Account without being asked where activity suggests the Program is causing harm to any User.
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5. Age
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Pulls is available only to Users who are over 18, or the minimum legal age of majority in the jurisdiction where they are located if that age is higher. Current state eligibility is posted at helps.chalkboard.io. We verify age and identity at registration and before withdrawal.
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We do not market Pulls to minors and do not knowingly allow minors to access the Platform. If a minor has access to your device, please consider adding parental controls.
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6. Getting help
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None of these organizations are operated by Chalkboard.

​7. Complaints and review
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Complaints about your Account or any transactions follow the customer service and dispute resolution procedure in the Terms. For anything else, please use the Contact Us form or reach out to [email protected].
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8. Acknowledgment
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By purchasing Items you confirm that you meet the age requirement for your jurisdiction and that you are spending funds you can afford to spend.