Why am I being asked to submit a photo of my ID?
If your account is not automatically verified during sign-up, we require additional information to confirm your identity.
To complete the process, all you need is your smartphone and a government-issued ID. Simply follow the instructions provided in the app, and the verification process should take less than two minutes.
What happens after I submit my ID?
You will either be...
Verified – You will receive a notification stating "Verification Successful" and will then be redirected to the deposit page to begin playing.
Request for ID Resubmission – The most common reasons for resubmission are unclear images, poor lighting, or submission of an invalid ID, such as a library card or debit card.
Under Review – A verification specialist will conduct a further review of your account information.
Denied – If your verification is denied, you will unfortunately be unable to play on Chalkboard. Chalkboard reserves the right to deny verification at its sole discretion. To maintain the integrity of our application process, we are unable to provide specific reasons for denial to individuals.
If you feel you were wrongfully denied verification, or are having issues verifying your account, please reach out to our support team. To reach the Customer Support, please follow these steps:
Click "Account" in the bottom right of the app.
Select "Chat with Support"
Select "Send us a message"
Account Verification and Eligibility
A Customer Support Specialist will be able to assist you.
If you have any further questions regarding Account Verification and Eligibility, feel free email us at [email protected]
How to Verify an Account on Chalkboard: Step-by-Step
Once you've downloaded the Chalkboard app, click Sign Up to begin.
Next, enter your mobile phone number, then check your SMS messages for a verification code. Input the code in the app to verify your number and continue.
Next, fill in your details to set up your account:
Choose a username
Create a password
Enter your email address
(Optional) Enter a Promo or Referral Code if you have one. If you do not have one, select Need a Promo Code?
Once your information is entered and your account is created, follow the in-app prompts to verify your Chalkboard account and start playing!
