Understanding the Verification Process

Updated over a week ago

Why am I being asked to submit a photo of my ID?

If your account isn't automatically verified upon sign-up, we need further information from you to verify your identity.

To complete this process, you only need your smartphone and a government-issued ID. If you follow the instructions in the app, the verification process will take less than two minutes.


What happens after I submit my ID?

You will either be...

1. Verified - You'll get a notification saying "Verification Successful," and then be taken to the deposit page to start playing!

2. Asked to resubmit your ID - The most common reasons for this are a blurry picture, improper lighting, or an invalid ID, like a library card or debit card.

3. Placed in review - A verification specialist will review your account information further.

4. Denied - If you are denied, you will unfortunately not be able to play on Chalkboard. Chalkboard reserves the right to deny verification to anyone at its sole discretion. To protect the integrity of our application process, we will not be able to provide specific information to individuals regarding why they were denied.

If you feel you were wrongfully denied verification, please reach out to our support team here using the "Contact Support" functionality on your Profile tab or email us at [email protected]

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